Frequently Asked Questions (FAQ)
Q: What is Thmarty?
A: Thmarty is a trusted supplier dedicated to providing the finest quality fruits and vegetables sourced directly from Egypt and delivered to europe and international markets. Our commitment to freshness, quality control, and sustainable practices ensures that you receive premium produce every time.
Q: What types of products do you offer?
A: We offer a wide range of fresh and frozen produce, including herbs (such as Rosemary, Curly Parsley, and Flat Parsley), greens (like Arugula and Cabbage Lettuce), vegetables (such as Bell Peppers, Green Onion, Carrot, and Cucumber), and fruits like Keitt Mango, Cherry Tomatoes, Seedless Lemon, Plum, and Guava. For a complete listing, please visit our Products page.
Quality & Certifications
Q: How do you ensure the freshness and quality of your produce?
A: Freshness is our top priority. We achieve it through a rigorous quality assurance process that includes careful selection of produce from trusted Egyptian suppliers, advanced storage and temperature-controlled logistics, and strict quality inspections at every step of the supply chain.
Q: What certifications do you hold?
A: At Thmarty, we adhere to international standards for food safety and quality. Our produce is sourced from Global GAP–certified farms, and we maintain additional certifications such as ISO 22000 and HACCP to ensure that all products meet the highest quality and safety requirements.
Ordering & Payment
Q: How can I place an order?
A: You can easily place an order through our website by browsing our products and adding your chosen items to your cart. For personalized support or bulk orders, please contact our sales team directly at info@thmarty.com or call us at +358 453 267 660.
Q: What payment methods do you accept?
A: We accept a variety of secure payment methods including major credit/debit cards, bank transfers, and other local payment options as applicable. All transactions are processed through a secure gateway to ensure your information is protected.
Shipping & Delivery
Q: Where do you deliver your products?
A: We deliver fresh produce both domestically within europe and to international markets. Our robust logistics network ensures that our products reach you promptly and in optimal condition.
Q: How are my orders shipped and how can I track them?
A: Your order is shipped via a temperature-controlled and reliable logistics service to preserve freshness. Once dispatched, you will receive a tracking number via email, allowing you to monitor your delivery’s progress in real time.
Q: What are your delivery timeframes?
A: Delivery times depend on your location. Within Europe, orders are typically delivered within 2–3 business days. International deliveries may take a bit longer due to customs and logistical factors. Please check our Shipping Information page for more details.
Returns & Customer Support
Q: What is your return or refund policy?
A: Since our produce is perishable, we carefully pack every order to ensure its quality. If you receive any products that do not meet our quality standards, please contact our customer support within 24 hours of delivery. We will assess the issue and arrange for a replacement or refund as appropriate.
Q: How can I contact Thmarty for further inquiries?
A: Our dedicated customer service team is here to help. You can reach us by:
Email: info@thmarty.com
Phone: +358 453 267 660
Additionally, you can use the contact form on our “Contact” page for any inquiries or feedback.
Sustainability & Market Insights
Q: How does Thmarty support sustainability?
A: We are committed to responsible sourcing and sustainable farming practices. We work with local Egyptian growers who adhere to eco-friendly cultivation methods. Furthermore, we implement water-efficient irrigation systems, eco-friendly packaging, and strive to minimize our environmental footprint in every step of our supply chain.
Q: Do you offer market insights or support services?
A: Yes! At Thmarty, we believe in being your trusted trade partner. We provide market insights and support to help our clients make informed decisions regarding fresh produce trends, seasonal demand, and navigating import-export regulations. For more detailed information, please contact our team.
Final Notes
We continuously update our FAQ page based on customer feedback and industry trends to ensure the information remains current and accurate. If you have additional questions or need personalized assistance, please do not hesitate to get in touch.

Get in Touch
We’re here to assist you with your orders and inquiries. Contact us today!
Contact Person:
Mohamed Abdelaal (Marketing Manager)
WhatsApp Number:
+358 453267660
Email:
info@thmarty.com
Location:
Khalifa Abdel Wahid Estate – Qamha – Dalangat – Beheira